Terms & Conditions

For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean BOMBAY TRIBE, whose registered/operational office is 81 Shimlanagar Vijapur Road Solapur Maharashtra 413004 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

• The content of the pages of this website is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
• Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
• From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
• You may not create a link to our website from another website or document without BOMBAY TRIBE’s prior written consent.
• Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
• We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Cancellation & Refund Policy

BOMBAY TRIBE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Any refunds will take up to 5-7 working days to be credited to the customer’s account.
• Cancellations are considered only if requested on the same day the order was placed. Requests may not be granted if orders have been communicated to vendors/merchants and shipping has begun.
• BOMBAY TRIBE does not accept cancellation requests for perishable items (flowers, eatables, etc.). However, refunds/replacements may be issued if the customer demonstrates that the delivered product quality is unsatisfactory.
• Report damaged or defective items to our Customer Service team. The request will be processed after the merchant verifies the issue. Report within the same day of receipt.
• If the received product differs from the website description or your expectations, notify our customer service within the same day of receipt. The Customer Service Team will review your complaint and make a decision.
• For complaints about products with manufacturer warranties, please contact the manufacturer directly.
• For refunds approved by BOMBAY TRIBE, the process outlined above applies.

Shipping & Delivery Policy

International Buyers: Orders are shipped and delivered through registered international courier companies and/or International speed post only.

Domestic Buyers: Orders are shipped through registered domestic courier companies and/or speed post only.

Orders are shipped within 0-7 days, or as per the delivery date agreed upon at the time of order confirmation. Shipping is subject to courier company/post office norms. BOMBAY TRIBE is not liable for any delivery delays caused by the courier company or postal authorities. We guarantee to hand over the consignment to the courier company or postal authorities within 0-7 days from the order and payment date, or as per the agreed delivery date. Delivery will be to the address provided by the buyer. All deliveries are expected to arrive within 5-7 working days of shipment. Delivery confirmation will be sent to the email address provided during registration. For any issues, contact our helpdesk at 7796935976 or thebombaytribe@gmail.com.